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Terms & Conditions

Please read these terms carefully, and print and keep a copy of them for your reference.

 

About Us

This website is owned and operated by Oast House Marketing Ltd t/as Zebra Cards, 5 High Street, Royal Tunbridge Wells, Kent TN1 1UL

 

If you need to contact us, please e­mail us at [email protected] or call customer services on 01892 516282.

 

VAT number: GB 858 1943 85

 

Company registration number: 06549673

 

Making a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e­mail to confirm that we have received your order. Once we have checked the price and availability of the goods, we will e­mail you again to confirm that we accept your order, and that a contract has been made between us. We will not take payment from you until we have accepted your order. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e­mail confirming acceptance of your order, and there will be no contract between us.

 

If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.

 

How to place order

Payment via our online store is in Pound Sterling using our secure check out system. All Credit/Debit Card Payments/Refunds are made via Worldpay No member of our Team has access to your Bank details.  Payment must be received in full in order for us to despatch your order.

We endeavour to keep our online stock as accurate as possible, although sometimes errors may occur.  If an item you have ordered is found to be unavailable, we will contact you immediately and offer a full refund or the option to back-order the items not in stock.

You will receive an email confirmation after your order has been placed and again once your order has been despatched.

 

Delivery

UK

All UK bound orders are dispatched by first class post either on the same day or next working day, Monday to Friday. Orders received by 12 noon will be dispatched on the same day. Orders placed on the weekend, or after 12 noon on Friday will be dispatched the next working day.

For orders of under £15, we charge £2 postage and packing. Orders £15 and over are delivered free.***

EUROPE

Our standard delivery charge to Europe is from  £3.95.***

All cards are sent out by Royal Mail International Standard delivery either on the same day or next working day, Monday to Friday. Orders received by 12 noon will be dispatched on the same day. Orders placed on the weekend, or after 12 noon on Friday will be dispatched the next working day.

REST OF WORLD

Our standard delivery charge to the rest of the world is from £5.95.***

All cards are sent out by Royal Mail International Standard delivery either on the same day or next working day, Monday to Friday. Orders received by 12 noon will be dispatched on the same day. Orders placed on the weekend, or after 12 noon on Friday will be dispatched the next working day.

 

Returns

If you  wish to return something you’re not happy with, you may return the goods to us within 7 days of purchase. The item or items must be unused, in their original packaging, and in a resalable condition. . Unless the item is deemed to be faulty, postage must be paid for by the customer. Proof of postage from the Post Office is recommended, but we cannot accept proof of posting as proof of delivery to us. If you want to talk to us about a returned item, our shop number is 01892 516282. We’re here from 9am to 5.30pm most days, and if it’s at all possible we’ll try to put things right.  This guarantee does not affect your statutory rights.

Returns to:

Zebra Cards.
5 High Street.
Royal Tunbridge Wells.
Kent.
TN1 1UL

 

Changes to these terms

These terms were last changed on 3 May 2020.  These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.
 

Privacy Policy

At Zebra Cards we work in accordance with the data protection act 1998.
In order to process your online order we collect basic information from you.  These details are lawfully collected and  will never be passed on to any third parties.  We do not retain your payment card details after your order has been processed.

 

Cookie Data

Our website operates with cookie data.   Cookies are small pieces of identifier data sent from our website to your web browser.  Data stored in a Cookie is used to enhance your shopping experience with us, making it easier to retrieve shopping baskets, etc – not to track your shopping history nor collect any personal browsing data.
 

We recommend that our customers allow the use of Cookies in order to get the best out of our site – however, if you wish, you can disable Cookies in your web browser settings before you commence your order.

 

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Contact Us
01892 516282

[email protected]
 

Zebra Cards, 5 High Street.

Royal Tunbridge Wells, Kent   TN1 1UL

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